Refund policy

Refund Policy

Last updated: July 2026

At Nasma Collections, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Please read our Refund Policy carefully before requesting a return, exchange, or refund.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging where possible.
Be accompanied by proof of purchase.

To request a return, please contact us at care@nasmacollections.com.

Please do not return any item without contacting us first, as we will provide return instructions.

Return Shipping

Orders Within Pakistan

For approved returns and exchanges within Pakistan, Nasma Collections will cover the return shipping cost.

International Orders

For international orders, customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include clear photographs of the product so our team can assess the issue.

If approved, we will arrange a replacement, exchange, or refund as appropriate.

Exchanges

If you would like to exchange your item for a different size, design, or because you've changed your mind, you may request an exchange within 7 days of receiving your order, subject to product availability and our return eligibility requirements.