Returns & Exchanges

At Nasma, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Please review our Returns & Exchanges policy below.

Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the item must be:

• Unused and unworn
• In its original condition
• With all original tags and packaging intact

Exchanges

We understand that sometimes you may simply change your mind.

If you wish to exchange an item, you may request an exchange within 7 days of delivery, provided the item meets our eligibility requirements.

Exchanges are subject to product availability.

Returns

Eligible items may be returned within 7 days of delivery.

Once your returned item has been received and inspected, we'll notify you regarding the status of your return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photographs of the product.

We'll work with you to resolve the issue as quickly as possible.

Return Shipping

For approved returns and exchanges, Nasma will cover the return shipping costs.

Our customer support team will provide instructions on how to return your item.

Non-Returnable Items

For hygiene and quality assurance reasons, items that have been:

• Worn
• Washed
• Altered
• Damaged after delivery
• Missing original tags or packaging

cannot be returned or exchanged.

How to Request a Return or Exchange

To begin a return or exchange, please contact our customer support team through our Contact page or via WhatsApp.

Please include:

• Your order number
• Your full name
• The reason for your return or exchange
• Photos (if the item is damaged or incorrect)

Our team will guide you through the next steps.

Need Assistance?

If you have any questions about our Returns & Exchanges policy, our customer support team will be happy to assist you.